Betting question

Anyone help with this?

Had a fiver winner on a winner at 11/8 so should have got about 12 quid but only got 9 , when I contacted them they say it was because of a rule 4 when a horse withdraws, on my winning receipt it says rule 4 deduction 0 though.

When I put this to the guy he said it was a technical error so I said well surely you should go with the betting receipt, I said change my receipt then, he said they can't, not bothered about the money as it's only a couple of quid but the guy got right on my * with his attitude.

Anyone know if they are allowed to do this?

Event: 2.20 Taunton - Taunton
Market: Win
Selection: Stow
Odds: 11/8 (each way 1/1 first 1)
SP: 4/6
Event date/time: 24/03/14 at 14:20
Resulted: Yes - Won
Rule 4 deductions: 0

 

I'm not sure tbh. Was the horse that withdrew the favourite or second favourite? If the withdrawn horse was one of the fancied ones then they've probably adjusted the price of yours due to that.

It does seem a bit strange that they seem to have adjusted the price on your receipt yet the Rule 4 deductions still says zero.

 

2 n/r. Doesnae say w/d

 

It's just the fact they have took it even though the receipt reads 0 deductions, like I say it was only a couple of quid but what if I had a ton on it, just thought they would need to honour the receipt, bawbags the lot of them:icon_mrgreen:

 

Yes. It's usual. And it makes sense. Think of a football match between two teams, one having very high stakes. If that team is disqualified, it's only expected that you won't get the full amount of money.
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Steve Works
PMC