[Help] Virus, trojan help needed

i had to recover my laptop to factory settings the other day because of a program that installed its self .i couldent get rid of it or even find it on my p.c .it just appeared and wouldent let me view any website ,,it was a under a guise of a windows fire wall.and it kept tring to "fix errors" but to fix them i had to buy the thing..i tried a system restore "dident work" nothing was working tbh so i had no choice other than to clear everything

 

yes the same one marie.i swear i was trying for hours to get rid of it,then thought * it just clear the whole pc

marie,,it didnot appear when i switched browsers to firefox ,,the virus was only with internet explorer

 

the excact same as mine marie..

to be fair to your son...its not his fault tbh,i went on a free software website,a website ive used for ages ,as soon as i gogled it and clicked the site i wanted that was that,,it appeared and i couldent get rid.

so get aff his back ,

 

if you can some how download fire fox and use that to save his college work ,because as i said the "virus" was not present while using firefox

 

You could try running the computer in Safe Mode with Networking, that way it might let you on the internet to do whatever needs doing - or you could possibly get in to save the work.

To run in safe mode, when you first boot up the computer, it should have a key to change boot options. I think you tap F8 Marie, can't be certain though,sorry. It goes quite fast but you should be able to see what key you have to press, not sure if it's the same on all computers.

When I had a Virus, this worked for me - it may be completely different for you, but I think it's worth trying.



I wont be able to check back to see if this was successful or if you're having problems (I'm in college) - hopefully someone can help you try safe mode with networking. As I said, worked for me

 

Marie Marie you should make sure your son always has protection "granny"

 

Marie ,try this just now ,Goto Start - Acessories - System Tools- Recovery ,,take it back to the day before he got the virus ,ie if he got it yesterday goto the 19th ,,,takes 10mins tops ,if succesful download Malwarebytes from Filehippos asap ,click update first then run a full scan ,,post back.

 

Should have said ,System restore instead of recovery Marie.^

 

Dont get why it would be turned off ,is there a password on his machine Marie.

 

Nightmare.. these fake anti virus softwares are really tricky. They will block well known applications like malwarebytes and avira from running. What you could try is to rename the file for malwarebytes to something like explorer.bat and see if it will run.

They also deactivate system restore so that won't work either.

 

You can save files when doing this this but they files could be infected ,thats the downside of it ,has he backed his work up in any way ,CDs DVDs Memory Stick etc.